This refund policy outlines Techviole’s procedures for processing refunds and is intended to provide general information only. While we strive for accuracy and fairness, this policy does not constitute a legal guarantee. For legal advice or specific concerns, please consult a legal professional.

Techviole is committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, you may be eligible for a refund or exchange according to the terms outlined below. Please review our refund policy carefully to understand the conditions and procedures.

Eligibility for Refunds:

To be eligible for a refund, items must be returned within 30 days of the purchase date. Products must be in their original, unopened condition with all packaging and tags intact. Items that are opened or used are not eligible for a refund.
 

Refund Process:
To initiate a return, please contact our customer service team at support@techviole.com. We will provide you with a return authorization and instructions for returning the item. Once we receive and inspect the returned item, we will process the refund to the original payment method. Please allow 7-10 business days for the refund to appear on your account.
 

Non-Refundable Items: Certain items may be non-refundable, including but not limited to, personalized or custom-made products. Refunds are not provided for shipping costs or products damaged after delivery.
 

Exchange Policy: If you prefer an exchange rather than a refund, please contact our customer service team. Exchanges are subject to product availability and the same conditions as returns.

Return Shipping Costs: We cover the return shipping costs for items that are defective or incorrect. For all other returns, customers are responsible for return shipping expenses.
 

Order Cancellations: If you wish to cancel an order, please contact us as soon as possible. Orders that have already been processed or shipped cannot be canceled and will need to be returned following our refund policy.
 

Contact Information: For any questions regarding refunds or returns, please contact us at support@techviole.com.